
Hi Joey,
oh dear.. I really feel for your relatives and Will.
Life with a dog should be a joy and never a chore or worse..frightening, which is how it appears it has become for your SIL.
I would say she and will are not 'speaking' the same language and really you'll go round and round in circles listening to differing view on forums..I'd say spend your time finding a
reputable trainer.
Your SIL and Will need a mediator someone to bring them together and get them speaking the same language! getting them to understand each other and start working together happily. :)
Im a suscriber to the methods of Turid Rugaas she is extremely well respected in the dog world and gives workshops internationally, Ive seen her in Canada and once in my Native Norway.
Have a look at her articles..see what you think
http://www.canis.no/rugaas/onearticle.php?artid=2 (scroll to the part about 'slamming doors stage in young dogs')
I really do think though that you should take a look here
http://www.apdt.co.uk/ for a good trainer to help out.
Best of Luck, keep us posted...Will and his family can get through this with the
right help.
Hope this helps :)