
We were told the same but it wasn't so. The bill showed the charges as 'AVI Import clearance' and was £495 in May 2011.
She had written and aksed what if any extra charges were to be made and the reply was
"The charges here in the UK are $650.00 - this is what Delta as us to collect, it covers all charges. We are the agent that deals with Delta's Pet arrivals."
The £495 was then on top, even though they were asked it the $650 was the full charges when he was picked up. Thank God for overdraft facilites, as it was an unpleasant surprise.