
Hi Michelle,
I'd suggest your friend goes back to basics with the crate idea :) Best not to simply just shut the door when feeding - I'd recommend she leaves the crate door open as often as possible during the day so the puppy can go in and out as it pleases. Feeding him in there will help as will giving him chews and/or treats that take a while to get through :)
If he falls asleep outside the crate lift him in gently - small pups are not
usually wakened very easily. Have the crate covered on the top and all sides except the doorway with a blanket or similar so that the space is cosy and den-like :) Hopefully with patience it will work - just don't try to force the situation otherwise the pup will be distressed at the very sight of the crate and never be likely to settle in it willingly.
My current pup is doing fairly well with the crate but not entirely happy to be parted from the other doggy residents. Great overnight or for an afternoon nap but that aside he's not as attracted to it as most of my previous dogs have been. I'm currently experimenting with whether it is best that the current adults are out of or within his sight when he's closed in ..... a work in progress shall we say :-D
TBH, not all pups will take to a crate - IME more so when there is another canine household member wandering about loose ;) My middle dog HATES crates and would have her muzzle rubbed raw if confined to one yet happily accepts the car cage :) Consequently she's never crated and when recently kept in at the emergency vets was kept in a large pen to prevent her becoming agitated (and winding up the other temporary residents!) I bred her and she was used to a crate from the word go as well as carefully and gently being introduced to the concept but she's always had an issue with them so I just don't try and force her. After all, many family dogs for decades (OK, centuries!) have been happily and safely raised without them so it's not really a "must have" item although quite naturally very convenient for limiting access to household dangers when unsupervised (wires etc).
HTH a bit, Teri