LOL

We bought a new fridge last year, it's lovely and big so we don't have to cram stuff on the shelves and since our cooker broke down last christmas we haven't really been cooking as normal so also only buying what we're going to cook.  After 10 months one of the shelves broke at the front side edge where it is supported, we thought it must be our fault, 2 months later and the other one goes in the same place, not sure, but not really convinced it's not our fault, then 6 weeks later a third shelf begins to bend at the same place this, despite the fact that by now the fridge is almost empty because I have no kitchen, no cooker and we are living on microwaved baked potatoes and salad :(

We go back to the shop who tell us to phone the manufacturer.  After being passed to 4 - yes 4! different people my OH is told that the shelves are COSMETIC only and as such are not covered by the extended guarantee which came with the fridge

Luckily Consumer Direct agree with me that the shelves in any fridge are a necessary part of the equipment so we  have been given advice and it is being dealt with by the shop (who should have done so in the first place :rolleyes: )

So beware when buying your white goods, that washing machine door may just be for the look of the thing! and don't bother with extended warranties, they are worthless (we didn't pay for it tho ;) ) 

Cosmetic!!
blimey company's will do anything to get out of paying won't they. Essential is what they are, essential :)

:D

I can't believe they tried to say shelves are 'cosmetic'!  How do you keep your dairy seperated from your meats, and your raw meats away from cooked etc??  They are F.O.S if you ask me :-)  At least you got it sorted though eh x

Stacey x

I had a similar experiance with my tv the volume kept turning up really loud by itself, rang them up and they said its probly just the rays from the sun turning it up i told them it does it in the evening aswell so unless the moon is turning it up through the curtains i suggest they come and take it away for repair.

Well we're still waiting for new shelves :( 

Good job it was OH on the phone, I'd have had to reply that the last time I checked I wasn't a flippin magician!

Once it's sorted I will be visiting a few review sites ;)