
I agree with you entirely.
What you do have to remeber though is that club secretaries are all volunteers. there is no excuse for rudeness,b ut they may ahve been disturbed from their dinner for the umpteenth time or had rude callers themselves.
Sadly at teh moment there is a lot of the wrong sort of interest in may toy breeds as they seem to be somewhat of a fashion staement due to celebrity ownership and films.
I would suggest writing a nice letter, with perhaps a mention that the phone had been tried without success??? Might prick the grumpy persons comncience :D
I am 41 but think that many in the breed consider me a youngster :D