
Hi Karen.
I manage a large boarding kennels. You say you have used a couple in the last 6 months, why? what was wrong with them? Not being nosey but if you are happy with one place then I would suggest you stick with them, its much better for the dogs. Anyhow this is what I would expect.
1. The kennels should be clean and not smell of urine.
2. The management should want to know everything about your dog, you shouldn't need to prompt them into asking, your dog is their priority.
3. The dogs should look content and have bedding and clean water available to them.
4. Look for secure exercise facilities, and ask how they are exercised, i.e on their own or with other dogs.
5. Look for the lisence, it should be displayed.
6. Ask if the price includes insurance.
7. Tell them YOU want to take the dog to its kennel, if they say no, why?
8. Do they charge extra for giving medication?
9. Will they feed a specific diet?
10. Are the kennels heated in cold weather?
11. Make sure you are shown EVERYTHING, inside, outside, exercise areas, everything, kennels should also have an isolation block too.
12. Do they ask for vaccination certificates?
All in all you will know if a property is run properly because of the dogs that are there, if they seem happy and content, I would say that is a good indication of things being done properly. Day to day running will vary from kennel to kennel, the owners of each should tell you their routine.
Hope this helps a little.
Dawn.