Hi
they collected their new puppy at eight weeks, the puppy had been seen by our vet and received his first vaccination.  The puppy was sold with a contract and care sheets, stating when puppy had been wormed and with what.  I also provided a dose of wormer for them.  Puppies left with free insurance and care sheets advised extending this. Everything was great I had a text when the puppy had his second jab, saying he was doing great.  Then out of the blue I get a phonecall the puppy has died at 14 weeks old !
They then tell even before he even had his seconds jab he had an upset tummy, which got worse, he was riddled with worms and had to be PTS.  After much conversation they finally sent me screen shots of vet reports, the first vet report says stool sample was clear and the second vet report a week later says the puppy has a gastrointestinal virus and a stool sample showed light worm count.  The vet then goes on to say the puppy had a rectal prolapse and was PTS as owner unable to pay the bill.  The new owner had not extended the insurance as advised, did not contact me until after puppy was PTS.  The vet reports have a different name and address on to who I sold the puppy to.  The microchip was not scanned by the vet.
Firstly had I been contacted when puppy was ill I could of helped and maybe prevented the puppy needing to be PTS.  Secondly the "owner" listed at the vets and their address is not the information they provided me with.  They ignored my advice to extend the insurance.  They obviously didn't give the wormer I provided.  I'm not even sure the puppy that died is mine ? Now they are demanding a refund ! I am furious as I would of collected the puppy and got him treatment had I known, and obviously they lied played pet home and turns out they are breeders and gave me false details.  They are now threatening legal action against me !

Personally, I would seek legal advice. Have a look at this website: Doglaw. You will need to pay for the advice but in the long run, I think it may be worth the fee to know exactly where you stand and what actions (if any) to take.

I agree to double check with Trevor Cooper of Dog Law, but I can't see that they'd have any comeback whatsoever -they are just trying to scare you into paying them money. The puppy did not have to be put to sleep, the rectal prolapse will have been due to the diarrhoea no doubt, which could have been prevented. And as the bill is not even in the same name etc -unbelievable!

I agree seek legal advice, but I can't see how they can try to make you pay a bill in a different name and address from that on your puppy sales contract, there is no proof they are the same people even!! How awful.

How awful for you!
Are you sure that the vets have sent you the right report?

Feels like a scam. Vet didn't scan microchip? Difficult to believe how this could be, once the puppy is seen at a practice even for a simple health check, all its details are registered on the system, microchip being the first.

Going off course a tiny bit, but did the puppy receive a lepto 4 jab?  Just saying because I bought a puppy at 8 weeks old which died at 12 weeks after having the l4.  Vets tried to say it was hypoglycemia or epilepsy but after doing lots of research I beg to differ.  Anyway I did inform the breeder who offered a free pup from the next litter which I declined. At the end of the day it wasn't her fault. The buyer should of had insurance anyway which would cover cost of treatment and the death of the puppy.  Basically they don't have a leg to stand on and it will cost them more to take you to court. Let them try. You've done the best you can, gather your paperwork and hold your head up high.

No report directly from vet only from owner, they have not given vet permission to speak to me ! I feel they are trying it on, KC paperwork was transferred after puppy supposedly died !

None of this makes sense. I would be seeking legal advice and who puts a puppy into their name after the puppy has sadly died. They also sent vet paperwork regarding the puppy showing someone else as the owner and a different address. None of that makes sense. If get advice but I'd like to see where this gets them if they do take legal action.

My concern here is if this puppy is still alive or not. Is the chip still in your name or have they transferred that now too? If still in your name id be inclined to put a report in to petlog

For what it's worth I think they've sold this puppy and faked the vet report.

Can you get your vet to speak to the attending vet who PTS?    Sometimes another vet won't speak to a breeder or another non-vet.   I had this with a puppy I sold who was taken to their vet as advised within 48 hours (he went from me on a Saturday and saw their vet on the following Monday).  To my horror the vet they saw said the puppy was 'all wrong' and wanted to do full x-rays on him asap.   The vet involved refused to speak to me, but my vet contacted him (she'd given this puppy a Health Certificate just before he left me).    The guy still went on to do full x-rays on the following Wednesday (involving the puppy to stay there all day, bearing in mind he'd only left me on the Saturday) and found .... NOTHING!!   I was furious, upset, you name it.   That poor puppy went from me and within days was spending a day, with a g/a, with a vet.

Your situation sounds like the puppy was sold to somebody else, but whether or not he needed to be PTS I have no idea.    You need legal help re them wanting a full refund!    With people like this out there, small wonder breeders think twice before continuing to breed!

How awful and so very sad. I'm wondering if the pup was sold on too, it would certainly explain why the free insurance wasn't carried on as the 'new' owners wouldn't have known about it. It might also explain the worms if the wormer hadn't been given over or administered either.

Potentially there could be a scenario similar to this: the 'new' owners (the ones on the vet report I.e Puppy buyer B) had purchased the pup from the original puppy buyer (A). The pup has been PTS so the they chase A for a refund. The original puppy buyer A, having already spent the money then turns to you looking for a refund for a pup they no longer have to repay B.

I think I would also be getting my vet to ring the vet on the report, you need the circumstances clarified.

This is awful.
If the puppy has been sold on your details will still be on the microchip won't they? Could you contact the chip company and ask them if the puppy has been recorded as deceased?

I can't believe people can be like this :(

The microchip is no longer in my name and the pet is not recorded as deceased.  Our vet has been able to gain much more information.  The vet that treated has said if medical help for diarrhoea had been sought sooner then the prolapse would not of occurred, but was treatable, she also said the owner had said they changed foods very quickly which in a toy breed would of contributed to the diarrhoea.  As the microchip was not scanned at either appointments we cannot confirm identity of said puppy unfortunately.  I am livid as the whole thing could of been prevented and treatable and had I been given opportunity I would of stepped in and sought the medical treatment needed.  I don't think as this point we will ever get to the bottom of this, however I have told the microchip company the puppy is deceased and the kennel club.  I wait with interest to see if paperwork is attempted to be used in the future

> they changed foods very quickly which in a toy breed would of contributed to the diarrhoea.

This isn't confined to toy breeds - my main breed can react like this which is why I stress that the puppy is kept on the same food, at least until settled in (stressful enough) and then only if it's felt a switch is needed.   And obviously if so, only done over at least a week, mixing the new with the old.

I really wish vets (and others!) would scan for microchip info.more than they do.   So many don't and for sure, if this wasn't done with the puppy you sold, you are in the dark about who that puppy actually was and whether the puppy you sold could still be alive out there.   To say nothing of, just as I asked the people I was dealing with re 'full x-rays being needed', wanting the puppy back to be seen by your own vet, and treated.   I'd have willingly had the people I had to deal with, bring the puppy back to me for us all to take him to my vet (with them present!!).   Unfortunately the whole thing with my puppy and his new owners, went a bit sour.

I hope you can resolve this whole sad affair - don't part with ANY money would be my advice.