
Been with Animal Friends for a number of years now. Wouldn't touch them with a bargepole duck taped onto another bargepole now! Absolutely moronic incompetents who will do whatever they can to get out of paying, including "not receiving" information that was sent (repeatedly) in the same envelope as the claim forms that they magically received!
Plus, when you reach the stage of the percentage excess, they include whatever you pay in the claim - so if the cover is £2k per year, you have a £2k claim and you pay your £99 + 35% of that, they will pay the remaining £1235 and then that's your £2k cover gone for the year. Other companies have been baffled by this approach.
Oh and, if you neglect to tell them about anything new within 90 days, it goes down as pre-existing - I've been caught out by that a couple of times. Paige's gammy leg is not covered because it looked to be a sprain, so rest and NSAIDs and no claim - it flared again a year later and oh look, no cover. They do like their exclusions. Remy had an exclusion on all growths, cysts and tumours because he had a number of fatty lumps - so his lymphoma, which was completely unrelated, was not covered.
I have two with Petplan, a couple with Aviva, one remaining with AF because of pre-existing stuff but she'll most likely be uninsured at renewal this year. It's probably not worth it with the excess to pay now, it'll be cheaper for me to just pay for the meds myself. I'm just waiting on the renewal price to see for certain.
Has anyone got experience of Tesco's lifetime policies? I was doing quotes this morning as I have a few still uninsured, I've heard good things and the price even at the highest level was brilliant.