Not sure if this allowed but I've been using zooplus for a few months now and I've been very impressed with the speed and service until today.

Ordered a sack of puppy food last Friday and thought it would be here today at the latest but not , so rang them only to find its been delayed by the bank holiday.

What Bank holiday ?

German bank holiday.

Why do I have an email saying ts been despatched Friday evening then  ?

A : It will be with you tomorrow.

aaaaggghhhhhhhhhhhh  bloomin EU, should have  a warning on site your order may be delayed due to holidays that you unaware of.

Haha, I ordered same day, made a mistake, emailed immediately to ask them to correct mistake. No response. Got a "now dispatched" email from them, THEN got a response saying "it's been dispatched we can't amend it", hadn't arrived by today either so phoned them and was also told that due to the bank holiday it was actually only dispatched this morning and no, sorry, we still can't amend it because it's already been dispatched.

if orders are coming by yodel add few more days on
i orderd plants got email saying they had been dispatched and to check yodel website .yodel said they would be dellivering today just phoned garden place today to be told yodel did not pick plants up until yest so noway plants would arrive in scotland today yodel are telling people certian day turns out they are talking poo

so if your orders are coming throw yodel do not expect them to come for few days
if you live in scotland they go to.yodel depot in kilmarnock
also herms courier are really bad it can take them over week to.deliver orders

I've always had excellent service from Zooplus.   I have to order some more this week, so I hope I won't fall foul of some German BH!!!   I must do it RIGHT NOW.

Been ordering from Zooplus for past 5/6 years, I allow a week for a delivery to make sure I don't run out but its usually delivered in 4 days, I opt for the DPD service as they even send an email giving a time-slot.

DPD are the better delivery people, love the email giving delivery time slot which is pretty accurate. You can even track the van as it makes deliveries in your area so you can see almost to the minute when he will arrive.
Not come across a German bank holiday when ordering before, everything seems to arrive in good time.

No, i chose DPD on the options - already had a few hilarious mishaps with Yodel (like when they put a card through the front door saying they "delivered package to rear" hmmmm, there's no access to the rear of our property except via the house!  Went out to discover "delivered package to rear" actually meant "tossed parcel (of books!) over a four foot fence into the middle of your lawn during a rainstorm!").

I don't mind waiting really, but if it's going to say it's dispatched but not be dispatched i don't see really why they couldn't amend my order.  No matter, it was the cheaper item i wanted to cancel so no biggie really.

Never had an issue with zooplus myself (been using them for years) but I did have an issue with the delivery company yodel with the last food I ordered.

I missed the delivery as was at work and had the note saying the took it back and I could either call or go online to arrange another day to deliver it or go pick it up. So I arranged it for a day I had off. Sat around all day and nothing then I could not rearrange it as it said I had missed two I had to pick it up. Had to shift my work hours to go pick it and and told them no one turned up the day before when they were ment to. Nice lady on the counter said she would tell them to bring it and and ask what happened. Turned out the boys must have forgotten to load it as it was on the computer to deliver it the day before.

I've had issues with Yodel too. My son's laptop never did turn up!

my gran had bought me strimmer she orderd in argos asked for it to be deliverd she gave them my addres she phoned to say it would be her in 2days 5days later no strimmer so she phoned argos argos said its been deliverd and yodel driver put it in conservitry.i do not have one and waited in so more phones calls it was put in my neighbours bin at numb 19  i am numb 39
2nd time gran orderd from.argos i.was told day f delivery.2weeks later yodel deliverd they kept trying to deliver to.diff numb when they were given right addres
orderd potatos from garderning company got email to say the had been.sent and coming by hermas 8days later i phoned to.see where potatos are said harmes were delivering gardening company sent me replacemnts by royal mail they came day later.the first lot turned up 9days later my postman .hermas could not be botherd so gave it to postman to post

Mine has been delivered but I'm out so I've not seen it yet (delivered to my safe place and actually know the local DPD driver quite well so I am sure that will have been done right). Did yours come now Kenny?

Lucky you poodle, mine arrived today.

Complaint just sent.

To whom it may concern:

Just received my order today, over a week late.

Had to go to pets at home last weekend since I was going to run out, spent £30 on 8kg of james wellbeloved puppy.

I've attached a screenshot of the yodel tracking facility. Not very nice to blame them for your mistakes, I did ring YOU last week and you said errors due to German bank holiday, with you tomorrow. In future I'm sure your customers would prefer you waiting until the goods are despatched before saying its been despatched and issuing tracking details.

I'm not happy and won't be ordering again until I receive compensation.

Regards,