hi
orderd pink fairy lights for my xmas tree from amazon
the lights arrived yesturday i took them out and tried them to find they are mutie coloured lights i went on to amazon to triple check my order it was definly pink i orderd as it is pink.tree i have i emailed the company i got email back this morning from the company it turns out they are from hong kong
they asked me to send pictures to prove the order is wrong
i have never been asked to send pictures of proff.i told them i do not like been made out to be lier
this is 2nd time i have recived wrong items from hong kong company and been told i am making it up

Similar issue with a grooming table recently bought on Amazon via a Chinese company.There was damage to a wire tray that sits under the table.We sent photos and the company offered a 50% refund on the table.So in all fairness it wasn't a bad deal.It's probably the quickest way to resolve an issue.

glad you got it sorted .still waiting on a reply back
the other company i had problems with was a jumper for my little femal cat .i orderd xsmall bumble bee jumper the order arrived to find superman outfit it was far to small for princess tinkerbell i emailed company to tell them it was wrong item and too small got email back saying it was superman i orderd when it was bumble bee the company were not helpful at all
will not be buying from hong kong again think i will report both to trading standerds

How I reacted to all this would depend on the money involved - cost of the lights.    Sometimes it's best to learn by mistakes, not repeat and move on.   I guess they are entitled to ask for proof of an incorrect delivery although most reputable companies would accept what you say, and replace, with or without the original order being returned.

I work in tele and online sales, and whilst the DSR are usually on the purchasers side, the purchaser has to also realise they have certain responsibility aswell, and although it can happen where a mistake is made on the sellers part of an item, as the seller (under the DSR) they would have to re-imburse for returns postage etc, so tbh it's a fair question to ask to provide photographic evidence to prove that the seller is in the wrong

thank for advice i will see what happens
i will have another look on amazon and see if i can get another set of pink.lights from another company incase i do not get replacment from the company

the order came to £8.34 i am on benifts so buying things bit at time

If I've been sent a wrong item I normally offer to take a photo to send to them when I notify them. Hopefully to stop them asking to have everything returned at my expense for them to send the correct item. So much less hassle doing photo.

Being in C.I. I order loads of stuff and have always got correct item sent when sending photo without having to return wrong item. For some reason this happens a lot with engraving on dog tags. I have half a doz with wrong phone number or name on lol

Wish I had thought of photos this summer when I ordered 3 pairs of identical trousers from ASDA online. 3 pairs arrived. One was correct, the other two were a different colour AND 3 sizes smaller! I've never had a refund despite repeated complaints.

i have had issues with asda grocies on line they send differnt grocies to what i order.also they take 1p out your account until they deliver your shoping and take money out couple days later.i tend to go to iceland and get my shoping deliverd

I spent almost £300 at Cruft's one year, on the Tuffies stand.  The 2 beds were over £100 pounds each, and the covers were expensive too.  I sent a photo when I had struggled for so long trying to put a cover back on after washing it.  One of the beds went all scrunched and full of ridges.

I put up with loads of nasty emails from the lady owner.  She wanted me to post everything back at my own expense!  Can you imagine what those beds weigh?  And if she wasn't happy when she received the goods, then I would have to send her the money to have them returned.  She was a bitch and upset me so much.

I never recommend any company that doesn't have 1st class customer service.

that is awful what you went throw it was not your fault
if i do not hear back by close of buisnes on friday i will be taking it further as this is twice a hong kong company have done this .their is no return adress or letter in with lights and also superman jumper so.i can not return them
i.have been really ill so.been doing.my.shoping online will.give trading standers call on monday if not resolevd if feeling better by next week will brave the shops and buy lights in shop

I think anyone buying from amazon should check if their item is coming from far east, i use amazon, had a couple of things this past week, but some things are sent from HK or China etc, once you know thats the case then its a personal decision to go ahead or not, but check first.
.

i have been checking .orderd some xmas and birthday presants this week i have made sure i have orderd from uk companys

I put up with loads of nasty emails from the lady owner.  She wanted me to post everything back at my own expense!  Can you imagine what those beds weigh?  And if she wasn't happy when she received the goods, then I would have to send her the money to have them returned.  She was a bitch and upset me so much.

Trading standards would have dealt with that on the 'unfit for purpose' law.

Grovleypoint
will.give trading standers call on monday if not resolevd

They have no jurisdiction outside uk.
.

i have had email from company they are sending me pink lights from their uk  base
that is awful the way lady treated you
i use to buy lot from trade stands for my horses and clothes for my self at county shows never had issue my fav clothes stand at shows has website so can buy in net