
One of the receptionists was laughing and cackling on the phone. Very, very, very loud and raucous. Nobody else on the phone could have heard themselves think.
Yelling across the room at people is not an excuse sorry. I use a large veterinary hospital where the girls would lose their jobs being gobby like that. And nobody is expected to shout across the room when others are on the telephone. I was taking a dog in for surgery one day when the receptionist said that Sunshine's ashes were back and did I want to collect them later. I said no in no uncertain terms. I couldn't even think of it. When I was sat down the trainee receptionist walked past and said to me, whatever is right for you, there is no hurry for you to decide. She looked about 12 to me. I know, I'm getting old. But they are still expected to maintain a certain standard even when training.
I accept what you mean by having a laugh and joke, and I do with the 2 partners, but only when nothing serious is going on. They all have their areas of expertise and you do get to know who does what when you have a lot of dogs, so I know all 12 vets pretty well.
When I had a dog that needed a leg amputated a few months ago, they couldn't have been more serious about it. Even emailing copies of the x-rays to experts in orthopaedic surgery. Unfortunately all the answers were the same. They just didn't have enough to play with as it was a Chihuahua. I was showed the x-rays afterwards and I could see why it wasn't possible. If I lose a dog, and because I know all the girls so well, they are updated so they don't go and ask about a dog, and how it's getting on. I expect this level of service.