
Have you moved to our old house??
We had very similar problems and the landlord acted in very similar manner...
We too were told we only told them of one dog and would need to pay non refundable deposit for the one we did not tell them about (£600 in total).
This was after all the issues had started so it was clear the house had serious issues anyways, we had lived there for 6 months by the time they came around (despite me constantly inviting them to view the issues for months).
They were actually at at the house when saying this so could see there was no "doggy damage"(never mind the mould all over the house!).
Luckily I had emails where I clearly state the number to them so they had to drop that one when I forwarded the email on...
We were constantly told it is us causing the mould, condensation from us drying our clothes etc.
We are a two adult family so do very few loads of washing, never had issues in previous houses...
They had builders around who replaced the rendering on one wall as the rendering was cracked and lifted all around the house but only one wall was fixed...
The builder told us he had told them before we moved in the rendering needs re-doing or they will have problems but they told the previous tenants let them down so they have no money (neighbour told they left because of the issues we were having)...
Quite early on I started to communicate via email so I could keep what was said, when it was said, proof of us sending pictures etc.
That was a wise move as multiple times I could refer to emails and what was actually said!
I suffered for months in end with sinus issues etc but it is very hard to find a property that accepts pets(3 giant dogs) so we were stuck there till we could find another house.
We did get environmental health around after fighting with them for nearly a year (constantly looking for another property) and EH confirmed there are issues with the house, it is not us. We had rising damp&moisture coming through the walls.
I think this was the reason we got our deposit back, I don't think without the outside influence we would have got it...
As they still wanted us to do full notice (2 months) etc once we found somewhere else and EH said there is no way problems can be fixed whilst somebody lives in there so really they had no need to keep us paying.
They did tell us we can of course go early and will get a refund if they find somebody else to move in!
I was also promptly told I could be making it all up so I provided them with a doctors note...
This was despite me being in constant contact with them from when the problems started showing through the paint(everything was freshly painted when we moved in)and telling them about my worry of getting ill and then that I was ill with symptoms that are very typical of mould and we had mould growing in all but 1 room! Of course I was making it all up!
I really feel for you :( :(
Last year was the worst year of my life, I kind of slept through the whole year and was constantly ill (and very stressed)!
It really is pretty disgusting how little rights you have as a tenant when things go wrong :( and it does happen a lot when you start asking around, people moving to a dodgy house, fighting it&moving out...
It obviously is worth their while even if people only stay the minimum period... slap paint on and next poor people move in...
Most people who I spoke to had not gone to environmental health etc as once you are out of there you are just happy to be out!