
I joined their breeders club at Cruft's 2010. I bought the cod and salmon, in normal, and small bite, as I have toys and Collies.
When I had a toy litter born in June last year, I ordered my free puppy packs. I was very impressed with both the packs and the service. By the time I had pups, they advertised their special offer on the salmon mousse, and I got 90 sachets for around £20.
They also sent me a free large sack of small bite puppy food. I can't fault the service, or the very good discounts for breeders. I have a lot of dogs, and had just found that RC were pricing themselves way out of my pocket. For what it's worth, my pups thrived on Fish4Dogs. No problems or runny bums.
Customer service is great. I had emailed enquiries on several occasions, and been helped by Fiona. When I went up to the stand at Cruft's this year, and asked where she was, so I could thank her - she flung her arms round me as if I was a long lost friend!! I can't tell you how different this is from the experience with RC, who don't appear to have heard of Customer Service Training!
rabid - if you're thinking of giving them a try, I would recommend. :-)