
Just reading this post and so sorry that this has happened.
A query on the KC insurance - it's supposed to start from the moment they take the puppy home, regardless of whether or not it's been activated. I know it doesn't help now the pup has died, but in another instance perhaps. I now use Petplan, but previously used KC and had a problem with a puppy being poorly when he got to his new home. Insurance hadn't been activated, but they honoured the treatment, saying that it had started as soon as they drove away from here. They did write to me for confirmation that pup was healthy etc but very clear that the pup was covered.
Hope all turns out ok for you - what a mess that woman was in, why on earth would she want a youngster when her litter about to go to their homes? I'd have been keen for you to hold on until they were all gone, not have one early...is she a puppy farmer?