Hi,

I'm looking to change over to a different company as currently with BT and not happy with their price or their customer service and basically trying to save some money.
Can anyone suggest a good company to move to and reason's why and how much you pay p/m for this. I don't have wireless, nor do i need it.
I'd prefer a company which has customer service in the UK as its easier, but its not essential.

Thanks

To note we have a business landline in the house and don't want to incorporate any deals with phone line deals. Just looking for Broadband all on its own...

http://www.thinkbroadband.com/isp/compare.html

This site is quite useful. You can compare different ones, and then click on the individual company to get more details.
Interestingly, we've been with Plusnet for years and have been really pleased with them. They are now part of the BT Group........but if you compare the two Plusnet is still ahead of BT in speed, customer service and reliability !.

You are the third person today who is cancelling with BT due to their extortionate Broadband price!! I bought my dad a dongle yesterday as it's much cheaper and in fact much quicker than BT!

I switched everything to Sky from BT about 5 months ago. Had no problems with the service since, and I now get international calls, and multiroom in the bedroom for the same money.

I am with BT & am quite happy but my boss is with a company called Eclipse & if he has to ring them, he is always happy with them & the person on the other end is always easy to understand.

I'm with the post office, I get my landline and broadband (max speed 8mg but we get more like 4) as a bundle for £20 something a month I think. You can get just the broadband though, every time I have rung customer service I've spoken to a British person.
I know you don't want a landline, but I have saved loads by having mine with the post office, you get free calls to landlines after 6 and on weekends like with BT but you also get free calls to mobiles on weekends, which I love :)

We have been using talk talk for the last couple of years and seems to be competitive and no problems

I'm with Post Office too, just for broadband, I pay £15.95 a month, and although I know I could find a cheaper deal, their customer service has been fantastic in my experience.

I called them quite recently as I couldn't connect to the internet, and even though it turned out to be a problem with my PC, and nothing to do with the PO connection the guy on the phone talked me through how to fix it until I was back online, & this was at 9pm too!

I may move to Yourcalls.net, who the landline is with, as they have a deal for around £8 a month, but I'm reluctant to leave PO as the've been so good.

Personally I avoid BT like the plague, I look after our phone lines at work & have spent the last 5 years moving everything away from BT, as they are utterly hopeless!

HTH

Claire

Well they are charging me £26p/m and the service is shocking. I've asked for a different tariff but they won't allow it unless its more expensive.
Trying to get through to them now to cancel the service with them, they are not picking up the phone - not surprised though.

The landline is on a business contract with BT and therefore we can't get these good deals with the phone and internet combined as we'd have to change the phone to residential, which is just not possible.

Thanks for the input and i'm going to research them later once this policy is cancelled, oooh and they have answered, lets see how long before we get through to the right dept now

I'm with TalkTalk and I'm afraid I can't recommend them, was connected two months ago, live rurally and am having no end of problems.  My internet connection has been down for the last couple of hours, and it's like this every day, it will suddenly just drop.  Every time I phone the helpline I'm connected to some poor muffin in Bangladesh or similar, who has a list in front of them of *things* to ask me to do, every time I have to call I have to tell them not to bother with the list, put me through to someone who can actually help, they've got three chuffin *tiers* of service, and each time you have to be registered, wait ten mins, then phone them back.  You're registered for up to 72 hours, and then you have to go through the whole bloomin palava again, it's pants to be quite honest! 

Not a happy bunny at all, it's taken me two hours this morning to email customers about work, grrrrrrrrrrrrrrr!!!!

Thanks, well i'm not going with TalkTalk then, we live in a rural location and had enough of this carry on with BT with it just dropping out and then spending hours for them to find account and then correct dept before arranging an engineer to come out only to cause more faults...arghhh...

I was thinking that AOL have a great deal but not sure i've heard good things with them, something like its impossible to cancel with them and again you go around in circles trying to find the right dept..

I use virgin - I've been with them since the dawn of time (or dawn of the internet - whichever came first!)

I can honestly say that through 3 house moves, poor cables in a remote village, adding extra accounts for the children, and several other admin type changes we've never had any trouble whatsoever.  We currently pay £17.99 per month but I can't remember what the package is as my OH was fiddling about with it a few months ago and I've no idea what he rejigged it to :)

My brother and my mum also use virgin, on our recommendation, and report no problems either

I wouldn't touch BT with a barge pole!!  I've never heard anything good about their internet service, or customer service come to that...

With pet insurance and trying to sort out the internet i'm loosing the plot.

Just checked out a lot of the deals online and we can't get them as not in the right area :-( So we get less of a deal unless i go back to BT and get their business broadband, which i refuse to do. I don't want phone packages which seem to them bump up the price too.
Virgin aren't in my area, nor are sky broadband. :-(

Anyone recommend AOL at all, they seem to be possibly my only option, but just not sure about their service either..

Definitely a wise decision re TalkTalk, internet has only just become available for me again today, wonder how long it will be before it goes again ...........

I'm with Talk Talk and dead chuffed with it, however, I have only been with them for 24 hours! But, going from dial up to Talk Talk broadband with free connection for a whole 12 months, it doesn't really matter whether service goes off a bit, anything's better than what I had :-)

Aol and Talk Talk are part of the same company and as such Aol is fine if everything works ok however their service when something is wrong leaves much to be desired they can't work off their script.

Reply to all, sort of.

Jennyb59 came up with the answer and so did someone on here with Plusnet.. The only one which was cheap and the fact that i am soo rural hardly any of the bigger companies had broadband where i live. So going with Jenny's recommendation as she lives like seconds from my house and it works for her i was sold :-D...

Thanks to everyone who helped and i did go through all of them..

I am rural and use AOL, I think it is pants! It can take between a half hour and an hour to log on in the mornings which restricts the amount of work I do unless I get up before dawn! Then it freezes regularly and it can take a good half hour to unfreeze and sometimes the only way to unfreeze it is to switch the pc off at the wall and then restart it. So I am also looking for a good deal. I need a phone package thoguh because of my work. :-( Oh and all the techie help lines are in Mumbai... 'nough said!

> help lines are in Mumbai... 'nough said!

Avoid BT in that case, unless you are going down the business line route, which is based in Scotland..They are actually very helpful and good customer service on that side of things.

I've been using e-mail with free-online for donkeys years ... they've now been taken on by PlusNet, along with Force9. If their broadband is as good as their free e-mail service then I think you'll be fine with them. In truth I'd have gone with them myself, but Talk Talk were free for the first year and I couldn't justify not using it ... going from dial up to broadband, it doesn't really matter if I have a rubbish service occasionally!

If you have an O2 mobile.....go O2 broadband..it's cheaper if you have both.
Best of all call centres are in Scotland and they have been very helpful
when I needed them. (Just for set-up and when changed computers)
:)

We can't go to the combined packages either as we are a village location and our
exchange isn't enabled for the bundled faster broadband connections.

I'm on vodafone and someone has now mentioned after i have signed up and paid for Plusnet that they also do broadband..
I did look at O2 even though not with them and they don't cover my area..I'm far too rural for most companies..

I hate to say it, but anyone with TalkTalk, after starting an account with them a couple of months ago, I've had nothing but problems.  I've been through their three tier service level so many times the music while you're put on hold is now firmly engrained in my head for each service level.  I spoke to a guy from their second level service on Wednesday, who went through a couple of alterations on the wireless router settings with me, and the internet access has been so much better since, but still dropping intermittently.  This guy basically admitted that they are having countless people ringing up reporting faults at the moment, and I forget why, but all with similar problems.  I nearly lost my rag with someone from a call centre the other day, who told me after six whole minutes that there had been no fault with my broadband connection, and therefore the problem must be *this*, he swiftly put me through to someone else after that ridiculous assumption.  And although they promise faithfully to phone you back to check the connection is working, or to tell you if/when an engineer is attending to repair the line etc, etc, they never have done yet.  For someone who runs their own business, and updates their own website, I have lost hours and hours of work and been left unable to email customers and sales outlets to send them updates of their work and other communications.  I am seriously unimpressed with their service and with their *product*, and can't unrecommend them enough! 

And breathe .......

I've been withAOL for donkeys years. Up until recently all the tech help was from Ireland.
Lovely accents and very helpful. Now they are from Mumbai and its a disaster.
My contract has now finished and i'm still with them whist i wait for a better
provider. I can only get about 2m if i'm lucky

I only get 2mg in my area, so doesn't matter what they offer its the max for me. I am now with Plusnet and currently no problems at this time..

I've been with Plusnet for years, in fact I have a Force 9 account which was stopped some time ago for new customers, in all that time if I've had a problem they've bent over backwards to rectify it, and having sold our house two years ago we've had to move the service to a new rented address's, twice, each time the move has gone smoothly and with out cost to us, our last and final move is next month, again they will move the service free of charge for us.

I did have a dalliance with Tiscali when we first sold up because I though I'd try a cheaper service, when it all went pear shaped leaving me with no phone and broadband and Tiscali sending debt collectors after me for none existence debts, Plusnet stepped in and re-instated my service, again at no charge.

If only companies were the same.

I like the sound of this plusnet, think I may have to investigate. 

I didn't get internet access until 9:30 this morning, annoying as I wanted to email customers before I had to pop out to bank and shops, grrrrr, still avidly unrecommending TalkTalk here!!!!!  Yet again I've had to go through their first level of service, to get to their second level, where I will have to go through all the same information I gave them last time, call me cynical, I really can't see them doing ANYTHING about the problem this time round either.  They are pants quite frankly!