Hi everyone, iv got a 4 month old frenchie and he's developed cherry eye it doesn't seem to bother him but it's very unsightly , vet school have told me to come back in a month when's he's a bit bigger, he is insured but the vet had a big intake of breath when I told him it was with E&L aparently they don't like to pay out , anyway I paid my £153  for the consultation and left them with the claim forms, has anyone had dealings with e & l? This was the insurance that the breeder gave me so I just continued the cover , I'm now very worried they won't pay for his op as they might consider it cosmetic it's too late to change insurers , dyou think I should expect to pay the op myself? Any thoughts??

my frenchie literally 'suddenly' developed cherry eye on the way to our vet - convenient?  luckily our vet managed to manipulate the eye and the 'cherry' went back in.  however he told me exactly the same about E & L as they had experienced problems in the past regarding claims of any sort.  what does your policy say - is it worth giving them a ring?

This was the insurance that the breeder gave me so I just continued the cover
I don't know any breeders who would use this company other than those who are interested in the 'benefits' that they pay them. :(
Yes, changing insurers wouldn't be any use for this problem but would definitely be worth considering once it's been sorted, for the sake of any future problems.
If you do a search of this site, you'll read many comments/experiences about this company. :(

My Yankee had an op for it at 7 months old and it never recurred, so if you do have to wait it shouldn't be long. :)

Yes I already have phoned them and the said everything sounds ok as far as the claim goes, but watch this space... I'll let you know if I get the cheque!!

Can't comment on the insurance company but my oldest boy had cherry eye as a pup with his first owner.  They had not taken on the insurance from the breeder and consequently failed to follow advice to push it back.  Instead, they persuaded the vet to remove the duct completely and then moved him on before problems could develop.

We found out about it (we're the 3rd owner) when he came to us at 9 months and now have to be watchful of his eyes to ensure any infections kept at bay as he's likely to have dry eye as he gets older.  All because they didn't have insurance and thought they'd go for a quick fix against advice of the specialist the breeder paid for him to see!!

Hope your claim goes through without problems.

Hmm just do an internet search on the company and you'll see there's lots of comments about
this particular pet insurance company and what they do to their policy holders once they need to claim.

Even thou you may no longer be covered for the condition it may still be worth you moving to a different
pet insurance company at the end of the insurance year.

Just had my first email back from e&l ...they want to know why we changed the dogs name from the one the breeder had chosen,,I've looked at all reviews for this company and my heart sank ...I'm not holding much hope for payment , looks to me like they're trying to wriggle out of paying the consultation fee already never mind the cost of the op, I'll be changing my policy when this claim is dealt with wether they pay out or not

Hi Louise,

I'm not sure where you are located, but there is a vet just outside Birmingham that specialises in all types of Bulldog.  He is inexpensive, knows exactly what he is doing and is very experienced in these breeds.  I can supply his details for you if this will help.

£153 for a cherry eye unbelivable, we pay £18.

Penauts

>£153 for a cherry eye unbelivable, we pay £18.

???? A GA and surgery for £18?

It's done under a local, and removed.
It takes 10 mins by our vet Phillip Morgan , Market Hall Vet Group

Peanuts

Total removal is no longer the operation of choice, because of the possible longterm side-effects.

Who's choice, most vets don't give you a choice
We have had them stiched before, only for it to come out 6 more times and six more GA and surgery, after having it removed no problem at all, no dry eye nothing, never  , will never have it stiched again.

Peanuts

>Who's choice, most vets don't give you a choice

Ophthamologists' choice. Removal of the gland is the least preferred option from the point of view of the longterm health of the eye.

Unfortunatly I'm in Scotland , so vet school is my best option and I do trust the vet 100 per cent the duct won't be removed,in case of dry eye at a later date,the op will prob cost about 2000 ,at least that's what it cost for ulcer removal in my boxer 4 years ago..my love for bulldog breeds has a price I guess!
The vet school did advise me to ask for pre-autherisation on the op but e&l don't do that...no surprise there,
thanks for all the input , will keep you all posted... If I get paid..partys at my house!!!

Good unexpected news!! E & L are paying for the consultation and the op! I'm so relieved!! However once his eye is done I'm going to petplan!!!

hi copperfield

iam off back to vets in the morning he has not mentioned cherry eye,but i have my own suspicions as drops have taken the gunge out of babes eye bit not the swelling in the corner everyone seems to refer to cherry eye,you mentioned a vet in birmingham could i have details please my vet is a very knowledgable man but just incase he can not fix this for me

thanks  

Saw what the owners claimed to be an American cocker (right sort of head, very poodly hair!) at a companion show last weekend and noticed he had a cherry eye, when I commented they said they'd been to the vet but whatever they had done hadn't lasted and it had come back. When this happened with my Yankee as a puppy we went to a different vet and got the job done properly. Because he's 'only' a pet I'm not an expert on these problems, but surely it's bad to just leave the cherry eye for months / years? I didn't like to start saying they ought to get back to the vet and get it sorted in case it was more a cosmetic fault, I just made a point of telling them how my dog's cherry eye hadn't been fixed properly the first time either but I'd got it done again properly.

My boston had cherry eye in both eye which we fixed at 8 months- did a 3rd eye gland tuck never removed it cause they can end up with dry eye. She will be 10yrs in feb and you would never have known she had it.

Back to your original question re E&L. I am glad they are paying out but it doesn't surprise me. My last GSD was insured through them and they paid out thousands over a period of 7 years, without so much as a question. 

> iam off back to vets in the morning he has not mentioned cherry eye,but i have my own suspicions as drops have taken the gunge out of babes eye bit not the swelling in the corner everyone seems to refer to cherry eye,you mentioned a vet in birmingham could i have details please my vet is a very knowledgable man but just incase he can not fix this for me

I think my boy went to the specialists at Leominster, google eyevetclinic for details

actually I think that people panic a lot when a young pup presents with cherry eye.

I have a stafford boy that developed cherry eye in one eye only at 3 months and it popped in and out of its own accord for a few months until teething had finished.

I  might add that this was what I would term a 'slight' cherry eye, with the 3rd eyelid only covering the corner of the eye and looking inflamed, rather than covering 1/3, 1/2 or more of the eye.

The vet advised surgery but I was informed from other sources that sometimes this can present in a teething puppy and go away all by itself if its only slight and in one eye. Theoretically, once the muscles holding this membrane in place strengthen with age, and the teething is over, it should hopefully resolve itself.

In my pups case this seems to have come true. He very rarely presents with cherry eye now, and when he does I put some lubricating drops in the eye and within a few hours it goes away. (usually after he has been chewing on something like rope)

Certainly if he was still having regular problems with this after teething had finished, or it got larger or infected then I would have surgery but NEVER remove the membrane...

Surgery also never guarantees that you wont have further eye problems in the future.....

Hi i know this post is old could you tell me the details for the vet you used to treat cherry eye

Hi i know this post is old but can i have the number for the vets you use near birmingham