
I hate it too, i used to work 24 hours at royal mail, then they reduced my hours to 15 hours so i made myself voluntary redundant cos im a single mum and wouldnt have been able to manage, i even said to royal mail that i would work the extra hour for nothing, as that meant i would still be gettin my tax credits so that hour meant another £60. Maybe u should ask your friend to do the same, see if they will let her work an extra hour!