Welcome to the forum Betty :-)
Can I just clarify on something you said:
"We assure her that everything is ok but she sometimes does not back down"Did you mean that you make comforting noises/tell her she is a good girl and everything is ok? If this is the case, what you are infact doing is rewarding her for her non acceptable behaviour. Don't worry, it is something that we have all been guilty of at some time or other. You just have to learn to think *dog* and not *human* :D
Would it be possible for you to register with us, as I am sure the other members will have more questions for you before they offer advice :-)
Register Here