
It is forecast to go down to -5 here tonight.
I am sitting here sobbing as our boiler started to play up at the weekend and funnily we had an engineer coming out to do the service on Monday. I rang up (AA 24 hour emergency home cover so keep and eye on the 24 hour emergency bit) and explained we were getting an error message and random hot water and was told don't worry they can fix it whilst they do the service. Waited in all day no show. So rang and they apologised and they didn't know yet when they could do the service and would call back. I said well it isn't a service now as there was water dripping from the boiler so they said they would get somebody out that day. They said who ever said that the service people would have dealt with the fault was wrong as well and it should have been an emergency call out. So waited patiently ( also getting colder by the hour ) for them to turn up , did they no.
So rang to ask them what on earth was going on and said that for some reason we hasn't been allocated a call but would send and out of hours call as I mentioned the water seem to be dripping a bit faster. I said fine but how long they said within the next two hours ( that was at 4pm) , 8pm still no show. So I rang and they said the latest they could come out was midnight so I said you have got to be joking as we both had to be up at 4 am as we had very early start and had to go to clients for all day meetings. So I said that we couldn't get out of that ( it is our business and it was critical we bedded to be there ) and as I had waited two days for the other two no shows that I wanted a engineer to come out first appointment today
(Sorry this is turning into a long rant but need to off load as so angry about things :-( )
So I had to cancel going to a meeting and waited patiently and no show again.
You can imagine by now my patience had totally broken we had water pouring out the boiler couldn't turn the stop cock off because the tap is jammed so just let rip. I apologised and said I was sorry but I was so upset by the whole saga and that was why I was angry.
So they apologised again and said that they had now diverted an engineer and he wasn't too far away.so two hours later he turned up saw the water every where took one look at the boiler and said sorry that is not repairable I am going to have to condemn it.
I told him what had happened and he said if they had come out they could have isolated the boiler got a part and the boiler would have been ok. I just burst out crying poor bloke must have thought oh god a crying woman lol !
Anyway gathered myself and made him a cup of tea and he said I am not surprised you are angry as he said it was totally unacceptable for the way it had been handled.
So he has gone off to see if he can get hold of some temp heating as he hasn't got anything on his van as had given them all out. That was two hours ago and he said he would be an hour......
So ringing the AA' s CEO's office seems to have kicked them up the backside as have just had a phonecall from a senior manager I have relayed the story again ( in her words there are so many tel calls logged on this I can't really make out what has gone on)
So she has acknowledge that serious errors have been made and the priority is now to get us heating and hot water and they will look at how they are going to compensate us considering I said that if they had turned up none of this would have
So sitting here trying to work chuffing freezing my wotsits off so even more so unhappy about the cold weather !