>Tuffies convert here have tried many other beds but these are great and keep their shape forever
Well that didn't happen for me I'm afraid. At Cruft's this year I spent well in excess of £200 on their stand and will never use them again. NEVER.
I had the 2 biggest beds, and asked about covers. They only had the heaviest most expensive for the biggest bed, and the medium range for the 2nd size down. I bought both. £60 (They saw me coming!) It would have been helpful for them to have said that the heavy cover needed an industrial size washing machine.
The 2nd size cover only had 3 washes before tufts of material came out, and it looks moth eaten and tatty. Total rubbish craftmanship and quality. The larger one, I found wouldn't go in my machine, although I do have the larger domestic drum.
I washed it in my double walk in shower. I couldn't physically lift it once wet. Had to wait for my dog sitter to come and help me drag it down the garden. I only used tepid water and a mild washing powder. It shrank so narrow that I struggled to force the largest bed into it.
It did not keep it's shape forever, it is totally rucked up and looks like those corrugated roofs. I tried to explain the problem to Tuffies, who sent several emails more or less doubting me, and if I sent the covers back and they didn't agree with me, then I would have to pay the carriage both ways, instead of one. And they quoted enough to make me realise that I wasn't going to get satisfaction. I didn't like the tone, or the intimidation. I had to let it drop.
I would never recommend their customer service training, or their goods. I was made to feel awful. And I wasted so much money, I could cry.