
The service from banks at the moment is appalling IMO. They appear to be feeling the squeeze and FOS have a 6 month backlog of complaints.

They've brought a case to the high court ref claims for compensation related to unauthorised overdraft charges. The FSA has granted them a waiver until the outcome of the High Court hearing scheduled for the New Year.
Recent publicity ref miss-selling of PPI, FSA fines on GE and Abbey have put the frighteners on, now with Northern Rock....